WELCOME TO ROOMMATIK HELPDESK
On this platform you will find all the information about your Roommatik products. If you have any questions or issues, we offer you a knowledge base where you can find a solution by yourself without having to wait for technical support. If the issue persists and you have a technical support contract with us, you can contact us in three different ways:
Via chat. At the bottom of this page, without entering a username and password, you can start a chat with our support technicians. If you do not receive an immediate response, a ticket will be automatically created and answered as soon as possible.
By sending an email to support@roommatik.com. A ticket will be automatically created and answered as soon as possible.
By creating a ticket. Log in and fill in the required fields. A technician will respond to your message as soon as possible and will call you if necessary.
It is important that you always provide your installation code (for example, KR201111) when contacting us. You can find this code after logging in, in your username. If you cannot find it, please request it by indicating the name of your hotel.
Our support hours are Monday to Friday, from 9:00 AM to 5:30 PM (CET), except weekends and public holidays.
The public holidays in 2026 are: January 1 and 6, March 19 and 20, March 28, April 2 and 3, May 1, June 24, July 25, August 15 and 17, October 12, December 8, 24, 25 and 31.
In case of an urgent issue between 8:00 AM and 12:00 AM, you may leave an SMS or WhatsApp message at +34 615285209 indicating your installation code and a brief description of the urgent issue. Our on-call technicians will contact you within a maximum of two hours, provided that there is explicit confirmation of the service being contracted.
*Please check your contract, as this service may involve additional pay-per-use costs.
Thank you for trusting Roommatik!