Technical Support CenterIf you have a technical support contract with us, you can access your username and password. If you do not have credentials, you can request them at firstname.lastname@example.org
You can report issues on the following products and services:
- Software created by Ictel Ingenieros.
- Hardware supplied by Ictel Ingenieros.
- Roommatik check-in kiosks.
- Home automation programmed and / or supplied by Ictel Ingenieros.
LinksRemote control software
My Roommatik access
Opening hours and HolidaysOur office hours are Monday through Friday from 8:30 a.m. to 1:30 p.m. and from 2:30 p.m. to 5:30 p.m. (GMT + 1)
In 2019 our offices will be closed the following days:
- January 1.
- March 18, 19, 28 and 29.
- April 18 and 19.
- May 1 and 17.
- July 25 and 26.
- August 15 and 16.
- November 1.
- December 6, 24, 25 and 31.
Emergency telephone: +34 615 285 209
- Active outside office hours except from 00:00h until 08:00h (GMT + 1).
- Service with additional active cost for customers with a valid technical support contract.
- Only to solve emergency incidents.
- Send an SMS, whatsapp or leave a voice message describing the incident and a technician will contact you as soon as possible.