WELCOME TO ROOMMATIK HELPDESK
On this platform, you will find all the information about your Roommatik products. If you have any questions or issues, we offer a knowledge base so you can find a solution yourself without waiting for technical assistance. If the issue persists and you have a technical support contract with us, you can contact us in three different ways:
Via chat. At the bottom of this page, without entering a username or password, you can start a chat with our support technicians. If there is no immediate response, a ticket will be automatically created and answered as soon as possible.
By sending an email to support@roommatik.com. A ticket will be automatically created and answered as soon as possible.
By creating a ticket. Log in and fill in the fields. A technician will respond to your message as soon as possible and will call you if necessary.
It is important to always provide your installation code (for example, KR201111) when contacting us. You can find this code when you log in, in your username. If you cannot find it, please request it by providing your hotel name.
Our support hours are Monday to Friday, from 9:00 a.m. to 5:30 p.m. (CET), except weekends and public holidays.
Public holidays in 2025 are: January 1 and 6, March 3, 4, and 28, April 17 and 18, May 1 and 2, July 25, August 15, December 8, 24, 25, and 31.
In case of an urgent issue between 8:00 a.m. and 12:00 a.m., you can send an SMS or WhatsApp message to +34 615285209 including your installation code and a brief description of the urgent issue. Our on-call technicians will contact you within a maximum of two hours, provided there is express confirmation that the service has been contracted.
*Please check your contract, as this service may involve additional pay-per-use costs.
Thank you for trusting Roommatik!