WELCOME TO ROOMMATIK HELPDESK
On this platform, you will find all the information about your Roommatik products. In case you have any doubts or incidents, we offer you a knowledgebase so you can find a solution by yourself without having to wait for a technician's assistance. If the incident persists and you have a technical support contract with us, you can contact us in three different ways:
Through the chat. At the bottom of this page, without entering your username and password, you can start a chat with our support technicians. If you do not receive an immediate response, a ticket will automatically be opened and responded to as soon as possible.
By sending an email to support@roommatik.com. A ticket will automatically be opened and responded to as soon as possible.
By creating a ticket. Log in and fill in the fields. A technician will respond to your message as soon as possible and call you by phone if necessary.
It is important that you always provide us with the code of your installation (for example, KR201111) when you contact us. You can find this code when you log in under your username. If you cannot find it, please request it by indicating the name of your hotel.
Our support hours are from Monday to Friday, from 9:00 am to 5:30 pm (CET), except for weekends and holidays.
The holidays in 2024 are: January 6, February 12 and 13, March 28 and 29, May 1 and 17, July 25 and 26, August 15 and 16, November 1, December 6, 24, 25, and 31.
In case of an urgent incident between 8:00h and 00:00h, you can leave an SMS or WhatsApp message at +34 615285209 indicating the code of your installation and a brief description of the urgent incident. Our on-call technicians will contact you within a maximum of two hours, provided there is an explicit confirmation of the service contract.
*Please, check your support contract as this service may involve additional costs for pay-per-use.
Thank you for trusting Roommatik!