Technical Support Center

If you have a technical support contract with us, you can access your username and password. If you do not have credentials, you can request them at ictel@ictel.com

You can report issues on the following products and services:

  • Software created by Ictel Ingenieros.
  • Hardware supplied by Ictel Ingenieros.
  • Roommatik check-in kiosks.
  • Home automation programmed and / or supplied by Ictel Ingenieros.

Links

Remote control software

My Roommatik access


Opening hours and Holidays

Our office hours are Monday through Friday from 8:30 a.m. to 1:30 p.m. and from 2:30 p.m. to 5:30 p.m. (GMT + 1)

In 2019 our offices will be closed the following days:

  • January 1.
  • March 18, 19, 28 and 29.
  • April 18 and 19.
  • May 1 and 17.
  • July 25 and 26.
  • August 15 and 16.
  • November 1.
  • December 6, 24, 25 and 31.

Emergency telephone: +34 615 285 209

  • Active outside office hours except from 00:00h until 08:00h (GMT + 1).
  • Service with additional active cost for customers with a valid technical support contract.
  • Only to solve emergency incidents.
  • Send an SMS, whatsapp or leave a voice message describing the incident and a technician will contact you as soon as possible.